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THE MOST COMMON QUESTIONS

1 - Combien de temps à l'avance doit-on s'y prendre pour personnaliser une tablette ?Nous sommes très rapides pour la production de personnalisations (cœur, tablette, tablette géante). Cependant, le délai dépend du mode de livraison choisi :

Retrait en boutique : Vous pouvez commander la veille pour le lendemain (vérifiez nos horaires d'ouverture sur Google). Si vous commandez avant 8h du matin, vous pouvez même l'avoir le jour même !

Expédition : La fabrication des personnalisations a lieu du mardi au samedi. Nous expédions vos commandes le lendemain, sauf les dimanches et lundis. Par exemple, si vous commandez le mardi, elle sera expédiée le mercredi et vous la recevrez le jeudi ou vendredi, encore mieux si vous commandez avant 8h du matin elle partira le jour même avec les commandes de la veille

2 - Is there a risk that my order will arrive melted?

As specified on the main page of our site and in the descriptions of certain heat-sensitive products, we advise our customers to avoid placing orders between May and September in order to prevent any incident related to melting chocolate. We cannot be held responsible if you decide to order during this risky period. Outside of these months, the risk of melting is considerably reduced and we will assume liability in the event of a melting incident which has never occurred to date.

3 - What should I do if an item in my order arrives broken following shipment?

We place great importance on carefully packaging each package, using adequate protective materials to ensure safe shipping. However, please note that certain ingredients in our chocolate bars, such as caramel, nuts, gummy bears and Oreos, may increase the risk of breakage or cracking, as is clearly stated in the description of each item. We would like to emphasize that this information is provided in order to inform our customers of the possible risks associated with these ingredients. It is also important to mention that, in accordance with our general conditions of sale, once the packages are handed over to the carriers, we cannot be held responsible for any damage caused during transport and do not issue any refunds. We do everything possible to package our products securely, but it is impossible to control every step of the shipping process.

I made a mistake in the address of my order, what should I do?

1. If your order has already left our laboratory, please contact the carrier directly providing the tracking number. They will be able to help you try to change the delivery address.

2. If you realize the error early enough and your order has not yet been processed, we recommend that you contact us as soon as possible so that we can make any changes.

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